Want to return something? Please contact us at info@vijverleven.nl or through the contact form . We generally charge €4.95 for returns per shipment. This amount will be deducted from your refund.
However, in the event of damage, a defective product, or an incorrect delivery, no return costs will be charged. Please include your order number and the reason for your return in this email. We will then provide you with a return label to return the package. The item to be returned must be shipped to us within 14 days of receiving the label.
Please note: *If the purchase amount falls below €75 after returning 1 or more products, shipping costs will still be charged.
* Products with additional shipping costs can be returned, but this is not free due to the special transport we have to schedule for this and the additional costs involved!
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